07 3352 5116

Frequently Asked Questions

Physiotherapists are highly qualified health professionals who work with their patients to help people get better and stay well.

Using advanced techniques and evidence-based care, physiotherapists assess, diagnose, treat, and prevent a wide range of health conditions and movement disorders. Physiotherapy ranges from health promotion, injury prevention, acute care, rehabilitation, maintenance of functional mobility, chronic disease management, patient and carer education, and occupational health (Australian Physiotherapy Association, 2016). Physiotherapy can help repair damage, reduce stiffness and pain, increase mobility and improve quality of life.


You do not need a GP referral to see a physiotherapist in private practice. This gives you freedom to choose the Brisbane physiotherapist that you want to see.

213a/400 Newmarket Rd

Newmarket QLD 4051

We are located on the first floor (upper floor) of the Newmarket Village Shopping Centre, near to the Newmarket Hotel and Coles at Newmarket Village Shopping Centre. We are a north Brisbane physiotherapy clinic, nearby to Windsor, Wilston, Alderley, Ashgrove, Kelvin Grove, and Bowen Hills suburbs.

If you have a private health extras cover, part of your physiotherapy costs is usually covered. We recommend contacting your health care fund for physiotherapy rebate amounts specific to your plan. The codes we use for private health are 500 for the initial consult and 505 for subsequent consultations.

If your private health partially covers the cost of physiotherapy sessions, we can process the claim when you come into the clinic. This means you will only be responsible for covering the remainder of the fee not covered by your health fund, at the time of your appointment.

If you are a HCF member, you may qualify for the More for Muscles program which may cover the cost of the first appointment. Contact HCF on 13 13 34 to check your eligibility.

You may be able to claim Medicare rebates if you have a chronic medical condition that is being managed by your GP under a Chronic Disease Management (CDM) plan, previously the Enhanced Primary Care plan (EPC).

As of March 1, 2018 Pivotal Motion Physiotherapy is no longer accepting EPC referrals for new patients. We will accept EPC referrals for existing or previous patients. Please note Pivotal Motion Physiotherapy does not offer bulk billed services. For full explanation on the EPC program and costs, click here.

30 Minute initial consultation with a staff physiotherapist                            $ 98

30 Minute initial consultation with a principal physiotherapist                   $ 120

60 Minute Initial consultation                                                                              $ 160

Subsequent appointment                                                                                       $ 80

Group exercise class                                                                                                $ 15

Reschedule fee                                                                                                          $ 24

Cancellation fee                                                                                                        $ 80

All cancellations need to be made 24 hours prior to your appointment, or the full appointment fee ($80) will be charged. Rescheduled appointments cost $24.00 if the appointment is changed on the same day of the pre-arranged appointment.  Pivotal Motion Physiotherapy sends you a reminder text message to prevent reception staff having to implement this fee.

Monday – Thursday                       7:30am – 7:00pm
Friday                                                 7:30am – 6:00 pm
Saturday                                            7:30am – 1:30pm

If you are in considerable pain, we can usually book same day appointments.

Call us on 07 3352 5116 to find out our next availability. Our reception staff can discuss with a physiotherapist the possibility of squeezing you in throughout the day.

If you are trying to make an appointment outside office hours, you can book online here 24 hours a day.

A standard physiotherapy session is 30 minutes, but you may book a 60 minute if you wish. Fees for 30 and 60 minute appointments can be found above. When booking your appointment please let our reception staff know if you would like a 30 or 60-minute appointment.

The frequency and amount of sessions you will need depend on the type and severity of your injury. During your first visit your physiotherapist should be able to give you an estimate on the amount of sessions needed.

Our physiotherapists use a range of treatments, educational and hands on. They will choose the best combination of treatments to suit your needs. They may use any combination of the following treatment methods:

  • Exercise programs
  • Muscle re-education
  • Joint mobilisations
  • Soft and deep tissue massage
  • Trigger point release
  • Assistance with use of crutches, braces and/or tape
  • Dry needling
  • Cupping
  • Recent x-ray, MRI, ultrasound, or CT results
  • Referral letter(s) from your general practitioner, surgeon, or other physiotherapist
  • Workcover documents, click here for specifics
  • DVA (Department of Veterans Affairs) documents, click here for specifics
  • EPC (Enhanced Primary Care) documents, click here for specifics
  • Third Party Insurance documents, click here for specifics

Comfortable clothing that allows us access to the injured area would be preferred. We do have spare shorts in the clinic for use, just in case.

A physiotherapist can complete a medical certificate for time off work if your injury is related to a physiotherapist’s scope of practice. A sick letter is only valid for up to 24-hour period. Longer duration will need to be organised by your GP. Your employer may still ask for a letter from your GP.

At Pivotal Motion, we pride ourselves on a client-centred approach. You will work one-on-one with a physiotherapist during your appointment. We do not use any machines, but concentrate on using hands-on manual therapy combined with education and exercise.  What we do for everyday physiotherapy depends on your needs and level of pain and discomfort, and where you are in the treatment plan.

Pivotal Motion has a state of the art gym on site, so our Brisbane physiotherapists can coach you how to move the way you should during exercise and work. We have exercise classes that can assist once your symptoms have eased. We also focus on a pro-active approach: prevention is just as important as treatment.

Ring us today to make an appointment on 07 3352 5116 or click here to book online.