If you have a DVA Gold or White Card, you can receive physiotherapy at Pivotal Motion in Newmarket without any out-of-pocket expenses. We bill the Department of Veterans’ Affairs directly. Our skilled team provides care to veterans throughout Brisbane, addressing both common injuries and chronic conditions that arise from years of service and aging. We ensure each appointment is thorough, creating a personalised treatment plan that fits your daily needs. If you have a current referral, feel free to book your session online or call us at 07 3352 5116.
Who is eligible for DVA physiotherapy?
Physiotherapy services through DVA are available to any member of the Australian Defence Force who currently holds a Veteran Card or has previously held a Veteran Card. Under particular circumstances, the physiotherapy services can be provided to the veteran’s spouse or child, as well. The type of benefit that one is entitled to depends on the colour of your Veteran Card.
A Gold Card covers any condition that requires physiotherapy treatment under the, regardless of whether it is service-related or not.
A White Card covers only those conditions that have been accepted as being service-related by the Department of Veterans’ Affairs. If a back injury is listed under your white card, then you will be covered for that, but not for a new shoulder problem that DVA has not accepted.
Plenty of clinic pages blur this and imply blanket cover. We would rather you know upfront, so you are not caught out at reception.
Do you need a referral for DVA physiotherapy?
It is necessary to have a valid referral prior to commencing physiotherapy treatment through the DVA. The majority of veterans would get this referral either from their GP or local medical officer. Referral may also be provided by any treating specialists, doctors from hospitals, discharge planners, or other physiotherapists with a referral.
Make sure the referral specifies the condition needing treatment. Bring this document, along with your Gold or White Card, to your first session, and we will coordinate the rest with DVA on your behalf. If you’re uncertain about the validity of your referral, bring it along, and we’ll verify the dates with you.
How the DVA treatment cycle works
Under the DVA treatment cycle, the referral may consist of either 12 physiotherapy sessions or one year, whichever comes first. There is a misconception among veterans that this implies that they can only get 12 physiotherapy sessions. This is not true.
Actually, there is no limitation on the number of cycles that can be received by a veteran. When you complete either 12 sessions or a year has passed since you started the physiotherapy, your physiotherapist writes a short report for your general practitioner (GP). Then, your GP analyses the situation and assesses your improvement. If further treatment is necessary, they issue a new referral in order to start a new cycle. This process can be repeated as long as your GP considers it necessary for your health.
For those with a TPI Gold Card, which is specifically for veterans who are totally and permanently incapacitated, the treatment cycle does not apply to physiotherapy at all. You can receive as many sessions as required during your referral period without needing an end-of-cycle report. This often overlooked detail can save TPI cardholders from unnecessary visits to their GP.
Do you have to pay for DVA physiotherapy?
Not at all. With a valid DVA card and your referral up to date, we can bill straight to DVA on your behalf for your physiotherapy consultations. As a result, you will not be required to pay anything personally, and there will not be any gaps or costs to claim back later.
It’s important to note the difference between Gold and White Cards. With a Gold Card, all your treatments are covered, regardless of the clinical need. However, the White Card only covers treatments related to your specific accepted service conditions. So, if you book an appointment for something not covered by your White Card, you will be responsible for the cost. If you’re unsure whether your condition is covered, it’s best to check with us or consult your GP first.
Conditions we treat under DVA
The majority of conditions we encounter under the Department of Veterans’ Affairs (DVA) involve musculoskeletal issues. Veterans often deal with back and neck pain, knee and shoulder injuries, as well as arthritis-related stiffness. These concerns tend to accumulate throughout a service career and often worsen as one gets older.Â
Our support extends to facilitating recovery both before and after orthopedic surgeries, ensuring that veterans receive comprehensive care tailored to their needs. These include:
- Joint replacement surgery, where proper preparation and recovery from surgery can greatly affect mobility.
- Chronic conditions that require balance exercises and falls prevention for improved stability.
- Physiotherapy may play an equally important role in boosting mental health as well as physical function among some veterans.
What your DVA physiotherapy treatment involves
When you come in for your first appointment, we start with a thorough assessment. We’ll have a chat about your medical history and observe how you move. Together, we’ll identify your current pain levels and any daily activities you’re struggling with. With this understanding, we create a personalised treatment plan that aligns with your individual goals, rather than following a one-size-fits-all approach.
Our hands-on treatment may involve manual therapy and soft tissue techniques to help alleviate pain and improve mobility. In addition, we prescribe specific exercises aimed at gradually building your strength and enhancing your range of motion, so you can regain your physical abilities.Â
How to start DVA physiotherapy at Pivotal Motion
It couldn’t be easier to embark on your physiotherapy treatment with us. The first step? Ask for a referral from your GP or medical practitioner. Next, book your first consultation at our Newmarket clinic using either our website or by contacting us directly.
Remember to bring along your Gold or White Card for identification, as well as your current referral. We’ll handle all the DVA billing, so you don’t have to worry about it. To book your appointment, just call us at 07 3352 5116 or go online, and our team will assist you in finding a convenient time.
DVA physiotherapy FAQs
Can I get DVA physiotherapy at home or by telehealth?
Telehealth physiotherapy is available under DVA when it is suitable clinically and can be delivered safely; however, there are a few interventions that cannot be provided via telehealth services and require face-to-face consultations. There may be cases where home visits can be offered. Please call us, and we will discuss these options.
Can I use my DVA card at any physiotherapy clinic in Brisbane?
You may use your DVA card at any clinic that uses DVA services and invoices the Department for the treatment provided, which we do at Pivotal Motion. Your clinic must accept your Veteran Card, and you will need your valid referral to be processed by the clinic.
Do I need a new referral for a different injury or condition?
Usually yes. As the referral mentions the illness to be treated, a new injury, which would be unrelated, will probably require another referral from your GP. In case you have suffered a different injury partway through your treatment session, please get in touch with us as well as your GP.
Can I claim travel costs for DVA physiotherapy appointments?
You might be able to. There is a transport program by DVA that can compensate you for travelling costs that have been incurred on the basis of necessity for treatment. You need to apply for the reimbursement through DVA and not through the clinic, so consult DVA about your travel compensation.
How soon can I start DVA physiotherapy after getting my referral?
As soon as you have your current referral and your card, you can make an appointment. The validity of your referral can last up to 12 appointments or a year, so you do not need to rush using it, although sooner means faster recovery for you. Give us a call or book now.
