Frequently asked questions
What is physiotherapy?
Physiotherapists are highly qualified health professionals who work with their patients to help people get better and stay well.
Using advanced techniques and evidence-based care, physiotherapists assess, diagnose, treat, and prevent a wide range of health conditions and movement disorders. Physiotherapy ranges from health promotion, injury prevention, acute care, rehabilitation, maintenance of functional mobility, chronic disease management, patient and carer education, and occupational health (Australian Physiotherapy Association, 2016). Physiotherapy can help repair damage, reduce stiffness and pain, increase mobility and improve quality of life.
What is exercise physiology?
Exercise Physiologists (EPs) are university qualified allied health professionals who specialise in the prescription of exercise and movement programs to help in the prevention and management of chronic diseases and injuries.Â
During the rehabilitation process, Exercise Physiology programs help to restore functionality and can bring relief from pain and discomfort. There can also be a strong focus on behavioural and lifestyle change and self-management concepts to improve the overall quality of life and wellbeing.Â
Exercise Physiologists treat clients who suffer from medical conditions and injuries such as:Â
- Musculoskeletal injuriesÂ
- Obesity
- Diabetes
- Arthritis
- High blood pressure
- OsteoporosisÂ
- Cancers
- Mental health issues
- Neuromuscular diseasesÂ
- Chronic painÂ
- Heart disease
Do I need a referral to see a physiotherapist?
No!
You do not need a GP referral to see a physiotherapist in private practice. This gives you freedom to choose the Brisbane physiotherapist that you want to see.
Where is Pivotal Motion Physiotherapy?
We are a north Brisbane physiotherapy clinic, nearby to Windsor, Wilston, Alderley, Ashgrove, Kelvin Grove, and Bowen Hills suburbs.
Will my private health cover physiotherapy costs?
If you have a private health extras cover, part of your physiotherapy costs is usually covered. We recommend contacting your health care fund for physiotherapy rebate amounts specific to your plan. The codes we use for private health are 500 for the initial consult and 505 for subsequent consultations.
If your private health partially covers the cost of physiotherapy sessions, we can process the claim when you come into the clinic. This means you will only be responsible for covering the remainder of the fee not covered by your health fund, at the time of your appointment.
If you are a HCF member, you may qualify for the More for Muscles program which may cover the cost of the first appointment. Contact HCF on 13 13 34 to check your eligibility.
Does Medicare cover physiotherapy sessions?
You may be able to claim Medicare rebates if you have a chronic medical condition that is being managed by your GP under a Chronic Disease Management (CDM) plan, previously the Enhanced Primary Care plan (EPC).
As of March 1, 2018 Pivotal Motion Physiotherapy is no longer accepting EPC referrals for new patients. We will accept EPC referrals for existing or previous patients. Please note Pivotal Motion Physiotherapy does not offer bulk billed services. For full explanation on the EPC program and costs, click here.
If your private health partially covers the cost of physiotherapy sessions, we can process the claim when you come into the clinic. This means you will only be responsible for covering the remainder of the fee not covered by your health fund, at the time of your appointment.
If you are a HCF member, you may qualify for the More for Muscles program which may cover the cost of the first appointment. Contact HCF on 13 13 34 to check your eligibility.
What are your fees?
| Appointment | Fee |
|---|---|
| 30 minute initial consultation with a staff physiotherapist | $111 |
| 30 minute initial consultation with a principal physiotherapist | $136 |
| 60 minute initial consultation with a staff physiotherapist | $222 |
| 60 minute initial consultation with a principal physiotherapist | $272 |
| Subsequent appointment | $96 |
| Group exercise class | $15/20 |
| Reschedule fee (if less than 24 hours notice is given) | 50% of appointment fee |
| Cancellation fee (if less than 24 hours notice is given) | 100% of appointment fee |
If you are a HCF member, you may qualify for the More for Muscles program which may cover the cost of the first appointment. Contact HCF on 13 13 34 to check your eligibility.
What is the cancellation policy?
All cancellations or requests to reschedule an appointment are to be made a minimum of 24 hours prior to the pre-arranged appointment. Non-attendance at your appointment or cancellation less than 24 hours in advance of the pre-arranged time will result in the full appointment fee being charged. Requests to reschedule your appointment less than 24 hours in advance of the pre-arranged time will incur a fee equal to 50% of the scheduled appointment. This policy helps to ensure available appointments are accessible for all our clients.
What are your opening hours?
| Monday – Thursday | 7:30am – 7:00pm |
| Friday | 7:30am – 6:00pm |
| Saturday | 7:30am – 1:30pm |
How soon can I get in to see a physio?
If you are in considerable pain, we can usually book same day appointments.
Call us on 07 3352 5116 to find out our next availability. Our reception staff can discuss with a physiotherapist the possibility of squeezing you in throughout the day.
If you are trying to make an appointment outside office hours, you can book online here 24 hours a day.
How long is a physiotherapy session?
A standard physiotherapy or exercise physiology session is 30 minutes, but you may book a 60 minute if you wish. Fees for 30 and 60 minute appointments can be found above. When booking your appointment please let our reception staff know if you would like a 30 or 60-minute appointment.
If you are trying to make an appointment outside office hours, you can book online here 24 hours a day.
Who can benefit from sessions with an Accredited Exercise Physiologist (EP)?
If you have muscle, bone or joint pain or injury and want to get back to doing what you love and getting through a day of work our tailored resistance training programs are a great start.Â
If you live with a disability you’ll find that exercising safely and effectively can reduce the limitations your disability places on you – even if you have never exercised before
If you are getting older, don’t feel like a gym is the place for you or finding a chronic disease is impacting your mobility, personalised sessions with an EP will help you move better and improve your overall health.
Our Accredited EPs also work with athletes, both recreational and elite to develop targeted programs to improve athletic potential through enhanced performance. Being in top physical condition isn’t just important for performance outcomes, but it’s also vital for minimising injury risks.
If you are trying to make an appointment outside office hours, you can book online here 24 hours a day.
How often do I need to come?
The frequency and amount of sessions you will need depend on the type and severity of your injury. During your first visit your physiotherapist should be able to give you an estimate on the amount of sessions needed.
What type of treatment does Pivotal Motion Physiotherapy offer?
Our Physiotherapists and Accredited Exercise Physiologists use a range of treatments, educational and hands on. They will choose the best combination of treatments to suit your needs. They may use any combination of the following treatment methods:
- Exercise programs
- Muscle re-education
- Joint mobilisations
- Soft and deep tissue massage
- Trigger point release
- Assistance with use of crutches, braces and/or tape
- Dry needling
- Cupping
What do I need to bring to the first appointment?
- Recent x-ray, MRI, ultrasound, or CT results
- Referral letter(s) from your general practitioner, surgeon, or other physiotherapist
- Workcover documents, click here for specifics
- DVA (Department of Veterans Affairs) documents, click here for specifics
- EPC (Enhanced Primary Care) documents, click here for specifics
- Third Party Insurance documents.
What should I wear to physiotherapy?
Comfortable clothing that allows us access to the injured area would be preferred. We do have spare shorts in the clinic for use, just in case.
Can Pivotal Motion Physiotherapy provide me with a sick leave certificate?
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What is the difference between a Personal Trainer and an Accredited Exercise Physiologist?
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If I need to have surgery can Exercise Physiology help me?
Why should I choose Pivotal Motion Physiotherapy?
Clinic Policies
In this section
EPCs
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NP deposits
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EPR fees
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Canx/Resch fees
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Privacy Policy
. Probably also include a link at the bottom of the Policies page to “Read about referrals through DVA, NDIS, Work Cover Queensland” with a link to each of these pages.Â
